Using a Client Portal for Shipment Coordination

Logistics guide

A client portal can bring shipment references and updates into one working view. It is most useful when users know which information is current and how to raise an exception.

Establish a consistent portal workflow

• Use the account and access process provided by your logistics contact. Keep credentials private and request access only to the information needed for your role.
• Search using the relevant shipment or booking reference. Review timestamps and distinguish estimated milestones from confirmed events.
• When reporting a discrepancy, include the reference, the field in question and the decision you need to make. Confirm important changes with the responsible coordinator.

Before you proceed

Portal functions depend on the account and service arrangement. Ask your contact which workflows are enabled before relying on a feature for a shipment.

Discuss your shipment requirements with Sealink